Your Privacy is Our Priority at pkla
This policy provides a complete explanation of how your personal information is collected, stored, and kept secure on the pkla platform.
Introduction & Scope
pkla (referred to hereinafter as "we", "us", or "the platform") operates a safe and reliable online entertainment service for players in Bangladesh. We believe every user's personal information is highly sensitive and that it is our responsibility to handle it with the utmost care.
This privacy policy applies to pkla's website, mobile platform, and all related services. The terms of this policy apply from the moment you create an account on pkla, log in, manage deposits or withdrawals, or contact us in any way.
We never sell or rent your information to third parties beyond the purposes described in this policy. Our goal is to earn your trust and provide a transparent, accountable service.
What Information We Collect
2.1 Registration and Identity Information
When you open an account on pkla, we collect the following information:
- Full name and date of birth (for age verification)
- Mobile number and email address
- National ID card or passport number (where identity verification is required)
- Residential address
- Preferred language and time zone
2.2 Financial and Transaction Information
bKash, Nagad, Rocket, and bank transfer services are used for deposits and withdrawals on pkla. When processing these transactions, we collect:
- Mobile banking account number (bKash / Nagad / Rocket)
- Bank account details (for bank transfers)
- Transaction history, amounts, and dates
- Records of deposit and withdrawal requests
We never store full bank card numbers or PINs/passwords. All financial information is secured using industry-standard encryption technology.
2.3 Platform Usage Information
Information automatically collected while you use pkla includes:
- IP address and device type
- Browser type and operating system
- Login and logout times and session duration
- Game play history and betting records
- Data collected via cookies and similar tracking technologies
2.4 Communication Information
When you contact us through pkla's 24/7 live chat support or by email ([email protected]), the details of that conversation are stored with us. This is used to ensure service quality and to assist you in the future.
How Collected Information is Used
3.1 Service Operations and Improvement
pkla uses your information primarily for the following purposes:
- Account creation and identity verification
- Financial transaction processing and record keeping
- Platform security and fraud prevention
- Customer support and complaint resolution
- Determining VIP level benefits — Silver, Gold, Platinum, and Diamond
- Creating a personalized gaming experience
3.2 Legal and Regulatory Requirements
To prevent financial crime and ensure responsible gaming, we store and process certain information under applicable legal obligations. Regarding age verification — pkla is for those aged 21 and above only.
3.3 Marketing and Communications
With your consent, we may inform you about pkla's bonus offers, promotions, and new platform features. You may request to stop receiving such communications at any time by contacting us.
Sharing Information with Third Parties
4.1 Payment Service Providers
To complete financial transactions, we share necessary information with bKash, Nagad, Rocket, and bank transfer service providers. This information is governed by the respective service providers' own privacy policies.
4.2 Technology and Service Partners
pkla works with trusted third-party technology partners for game operations, technology infrastructure, and customer support. These partners are given access only to the information needed to carry out their responsibilities and are contractually bound to uphold our privacy standards.
4.3 Legal Obligations
pkla may be required to disclose information pursuant to a court order, legal process, or a lawful request from a competent authority. In such circumstances, we will make efforts to notify you within legal limits.
4.4 What We Never Do
- Sell or rent your personal information to third parties
- Share information without your consent for marketing purposes
- Disclose information to irrelevant or unnecessary third parties
Data Protection and Security
5.1 Technical Security Measures
pkla uses industry-standard technology to keep your information secure:
- SSL Encryption: All data transferred between your browser and our servers is encrypted
- Secure Databases: Stored information is protected through encryption and access controls
- Firewall and Intrusion Detection: Active monitoring to prevent unauthorized access
- Regular Security Audits: Routine audits to identify and address vulnerabilities
5.2 Administrative Security Measures
pkla staff can access your information only when their work requires it. All staff receive privacy training and are required to follow strict data protection policies.
5.3 Your Responsibilities
Data protection is a two-way process. We ask you to:
- Use a strong, unique password and change it regularly
- Do not share your login details with anyone
- Be cautious when using pkla on public or unsecured Wi-Fi networks
- Notify us immediately if you notice any unfamiliar activity on your account
Data Retention Period
pkla retains your information only for as long as it is necessary or legally required. As a general guideline:
- Active account data: Complete information is retained for the duration the account remains active.
- Closed account data: Even after an account is closed, certain information may be retained for a legally defined period to meet financial and legal requirements.
- Marketing consent withdrawal: Once consent is withdrawn, use of your information for marketing purposes is stopped immediately.
For more details on data retention, contact us at [email protected].
Cookies and Tracking Technologies
7.1 What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. pkla uses cookies for the following purposes:
- Essential Cookies: Maintaining login sessions and ensuring the platform's basic functionality
- Performance Cookies: Analysing and improving site speed and performance
- Preference Cookies: Remembering your language preference and other personalized settings
7.2 Cookie Controls
You can control or reject cookies by changing your browser settings. However, please note that disabling essential cookies may prevent some core features of pkla from working correctly.
Your Rights in Data Protection
Every pkla user holds certain fundamental rights regarding their personal information. These rights are set out below:
Access
You have the right to know what information we hold about you. Upon request, we will provide a copy of your stored information.
Right to Rectification
You have the right to request correction of any inaccuracy or incompleteness in your information.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, information retained under financial or legal obligations may be exempt from this.
Right to Object to Processing
You have the full right to object to the use of your information for marketing purposes. Such processing will be stopped immediately.
Right to Data Portability
You have the right to receive your information in a structured, commonly usable format.
To exercise any of the rights described above, contact the pkla support team. We will process your request within a reasonable time. Some information may be requested for identity verification.
Protection of Minors' Information
pkla is for those aged 21 and above only. We do not knowingly collect any personal information from anyone under the age of 21.
Age verification at account registration is an integral part of our process. If we become aware that a minor is using our platform, that account will be closed immediately and the associated information will be deleted.
If a parent suspects that their minor child is using pkla, please contact us immediately at [email protected].
Policy Changes and Updates
pkla may review and update this privacy policy from time to time. This policy may be updated in response to service improvements, legal changes, or changes to our data management practices.
For significant changes, we will notify you via a notice on the platform. Continuing to use pkla after an update will be considered acceptance of the revised policy.
We therefore recommend visiting this page regularly and do not hesitate to contact us with any questions.
Have a question? We're here to help
For any questions or concerns regarding the privacy policy, contact the pkla support team — available 24/7 via live chat or email.